The web based support & knowledgebase solution, for customer service professionals. Representatives can save time, share info, and present a polished image, from their online browsers – inexpensively.
This is NOT just a FAQ system or 'chat' software, but a tool loaded with features for admin agents and that will encourage your visitors to provide feedback without feeling intimidated! And your business saves time and expenses because the multi-level categories and search functions help keep your knowledgebase useful and informative. (Less tickets will be submitted!)
Enable complete communications and information sharing between your support technicians and clients...from anywhere and anytime. (Ticket email notifications are sent out automatically in HTML, and are customizable. But, you can also send emails between agents to keep information flowing.)
Includes multiple language interfaces (dynamically), and support for MS Access, My SQL or MS SQL (SQL server) backends.
Source code, install, support & future upgrade are all included, for only $145.
Visit to try out the demo areas.
Help Centric is a comprehensive, flexible, and portable ... web-based Help Desk System. Automatic responses to tickets, e-mail notifications, customer profile matching and a feature-rich knowledge base put Help Centric in a league of its own. Common help desk requests are handled quickly using the preset automatic responses. Help Centric comes with a Help Ticket History and Tracking module. There are separate web applications provided for administrators and tech support staff. Customers (internal and external) can open and track their own tickets. Includes a FREE contact manager! In addition, this help desk system interfaces with our other applications for: Project Management, TimeSheets, Calendar and Time Management, CRM and Sales Force Automation, Product Management, Service Management, Quote Management, and Order Management. Customizable ASP source code. This software covers UNLIMITED USERS.
Powerful web-based software for Contact Management and Sales Force Automation. The sales team security model is flexible enough to handle any type of sales team hierarchy ... which enables the separation of leads (companies and contacts) on a sales team basis. Includes unlimited actions (ACTION HISTORY) for every contact. Soft Contacts also provides REMINDERS which will automatically alarm to alert you of a: tickle date, follow-up, meeting, etc. In addition, it records (and reports on) monthly planned, forecast, and actual sales figures for every sales person. Integrates easily with our other web-based solutions for: project management (project manager), calendar/scheduling management, time sheets (time sheet management), order management, and help desk software (CRM) ... a big advantage over stand-alone software packages. Fully configurable and customizable ASP source code. This software covers UNLIMITED USERS and includes FREE UPGRADES for 1 year.
GKNHelpdesk solution that aims evaluating, directing, tracking, reporting and restoring the customer tickets which include complaints and requests, strengthens communication between you and your customer, determines standart techniques to meet requests and arises the efficiency of your employees. General Features ; Unlimited department, user and support operator. Viewing related solution from F.A.Q database before sending the ticket. Attaching files to tickets. ASPEMAIL, ASPUPLOAD. ASP, MYSQL. GKNHelpdesk does not require DLL OR ACTIVEX. Free FTP setup.
Unlimited user logins, printable / searchable job lists. Unlimited departments / sites. Easily setup with the admin module. Available in MS Access or SQL back end.
Free Help Desk Software, end users submit calls and track tickets. Help Desk admin and techs update calls. Includes easy setup wizard. Supports Access or SQL backend.
For your visitors/clients there is an organized knowledgebase, optional side panel, glossary word definitions, searching, and sorting capabilities and the ability to ask questions (with suggested solutions shown). For the customer support professional
This free call center help desk like application is designed to allow the tracking of support calls in an information technology or non-technology department. The call center supports a wide rang of features, including a knowledgebase, and ticket status. The software uses ether an M.S. Access backend or MySQL backend, and is very easy to install. No coding knowledge is required.
