 Description: The web based support & knowledgebase solution, for customer service professionals. Representatives can save time, share info, and present a polished image, from their online browsers – inexpensively.
This is NOT just a FAQ system or 'chat' software, but a tool loaded with features for admin agents and that will encourage your visitors to provide feedback without feeling intimidated! And your business saves time and expenses because the multi-level categories and search functions help keep your knowledgebase useful and informative. (Less tickets will be submitted!)
Enable complete communications and information sharing between your support technicians and clients...from anywhere and anytime. (Ticket email notifications are sent out automatically in HTML, and are customizable. But, you can also send emails between agents to keep information flowing.)
Includes multiple language interfaces (dynamically), and support for MS Access, My SQL or MS SQL (SQL server) backends.
Source code, install, support & future upgrade are all included, for only $175.
Visit to try out the demo areas.
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4.2 (out of 5)
