eForcer sets new frontiers in web based helpdesk software and has been designed exclusively for you. Just think, when your customers use eForcer help desk, they will be able to, amongst others : 1. Submit support requests (tickets) immediately at anytime of the day or night (now that's what we call reaction).2. View the status of their tickets from anywhere and be satisfied in the knowledge that you are progressing matters on their behalf (instant customer satisfaction).Find solutions to their problems in eForcer's powerful knowledgebase. eForcer's major features include :1.Unlimited departments - the software evolves with your business 2. Unlimited staff members - eForcer also caters for continuity of service 3. Department custom fields - eForcer allows for change when you do 4. Customize emails, headers & footers - enables personalization for a friendlier customer interface 5. Automatic ticket management - considerably reducing the amount of time spent on administering the system 6. Ticket search engine - to quickly find the logged query for a forgetful customer 7. Move tickets between departments - providing for easy escalation 8. Client email notifications on/off - your customer can choose whether or not they want to receive notification as the incident is progressed through to resolution i.e. they do not want badgered. 9. Advanced knowledgebase - quickly and easily gain access to solutions of a similar nature 10. Ability to create tickets from emails - speed up the logging process 11. File attachments - for the provision of additional evidence and information 12. Customer surveys - a built in quality improvement process 13. Staff private messages - allows staff to seek online help from their colleagues 14. Private staff comments - provides for associated notes relative to the customer and/or query 15. Admin ticket creation - caters for ad-hoc tickets - always useful for software improvements and internally identified problems 16. Knowledgebase articles rating - enables immediate customer feedback on information quality 17. Knowledgebase articles comments - offers your customer the facility to comment on the usefulness or otherwise of the article base 18. Download area - for software and supporting information downloads 19. Link knowledgebase articles to downloads - associate similar/useful information as optional download 20. Staff permissions management - You can actually personalize the system for individual members of staff by enabling or disabling functions - great for training and new starts ! 21. Announcements - be informative, publish useful information for immediate customer access Instant Solution technology - eForcer uses IST (Instant/Intelligent Solution Technology) to extract articles from the knowledgebase based on the keyword density of the ticket. It then displays these articles as a potential solution to their problem. In our experience, nearly 80% of tickets are closed after this point. This one aspect alone will more than pay for the software ! 22. Mass action on tickets - save time by responding on mass to customers experiencing the same incident 23. Predefined replies - react immediately to known incidents by selecting from previously created responses 24. Email and IP bans - blacklist individuals/PCs from accessing the system thereby reducing time wasting 25. Multilingual - use the same system in all your offices regardless of where they are located Today, virtually every company is expected to have a Customer Support Department - your company's reputation depends on it ! This one crucial aspect can make or break your business - don't believe us? Your own personal experience will tell you that you don't feel comfortable doing business with companies who: fail to respond when they say they willdon't understand your problemcannot even pronounce, never mind spell, your name why should your business experience be any different?
Price: $147.00 - Version: 1.2.0 - Platform(s): Linux - Unix - Windows - Updated: 31/10/2006 -
Help Desk Revolutions is a new free php help desk software. The help desk features an easy installation wizard so that you do not have to be an expert programmer in order to setup the software. The help desk features email notification, task prioritization, reporting, billable hours and many other features.
Price: Freeware - Version: 3.0 - Platform(s): Linux - Unix - Windows - Updated: 31/10/2006 -
Do you use multiple scripts to handle your customer support? eSupport has a powerful and unique customer support center where your clients can go through existing knowledgebase articles, troubleshoot their problems, download common files, be up to date on company news or even submit a ticket in case they have any problems.
Heathco Help Desk is the perfect solution for providing online support for your customers. From small businesses to larger corporations, HHD gives you the power and control you need to simplify communication with your clients - you'll save time and money. Unlimited staff members can be assigned to an unlimited number of departments. Setting up auto-replies gives relevant information to customers while they wait for a reply. A built-in knowledge base reduces the time your staff will spend responding to frequently asked questions. Find out why Heathco Help Desk is the way to streamline your online customer support.
Comdev Customer Helpdesk offers you another tool to care for your customer. Your customers can create support tickets if they cannot find the answer online or from FAQ support. They will appreciate the service thus increasing loyalty to your company and products. This pre-built scripts allows you to establish an online support centre for customers on your website, while increasing customer satisfaction. This is the best way to employ 24/7 support to your customers and fast resolution without breaking the bank. Tickets are easy to lookup with priority levels set by the customers. Comdev Customer Helpdesk looks great, and is packed full of features: automatic reply to support tickets, e-mail notification, ticket replied acknowledgement, customers view, add comments and upload attachments to ticket on the website, well-organized tickets listing with status, ticket history and tracking, set ticket status, flag and unflag ticket, add support issues and customizable email contents. Common help desk requests are replied quickly using the preset canned messages.Ability to integrate with Comdev FAQ Support enables you to add a reply directly to FAQ contents.Best of all, it is extremely easy to install using Installation Wizard, thus easily plugin to your website with just a single PHP snippet.Take advantage of our FREE Installation Support.
Accliptic Support is a web-based customer relationship management/help desk software tool for small and medium sized businesses.The product of three years of development, Accliptic Support provides a powerful - yet flexible - means to connect with one's customers and sales prospects. Whether you run a small internal help-desk or provide support for products & services world-wide, Accliptic Support can be a powerful tool for your business needs....Accliptic Support features:- Customer inquiry tracking and response functionality.- Unlimited number of CSRs/users.- Low, one-time/non-recurring licensing.- Intuitive and attractive default interface.- Can be easily integrated into any existing web site.- Web and email based inquiry submission.- Customer discussion forum.- Searchable knowledge base.- CSR-to-CSR mail.- Notices.- Trouble ticketing.- Much, much more!Please view our web site today for more information!http://www.accliptic.com/ products/as/
A robustly featured help desk solution equipped with ticket support system, knowledge base, FAQ and customer testimonial manager. Includes many features such as : template system, multiple administrator support, customizable ticket support form, subjects, and departments - knowledge base comment system, statistics, announcement manager, testimonial section and much more. iSupport includes the ability to convert past customer support tickets directly into knowledge base articles, FAQ questions or even testimonials! Extremely easy to install and customize.
innovateHelpDesk is an easy-to-use state-of-the-art support desk solution. You will reduce your costs for support services and increase client satisfaction. Installation of innovateHelpDesk takes only a few minutes and it can run on any server. With it's highly intuitive user interface, there is no need to spend hours training your support staff.
Help Desk software (Trouble Ticketing System) is the complete unmatched help desk solution for small to medium sized businesses. It allows to provide a simple, easy to use web interface for managing and tracking technical support problems.
