Description: Support Services Manager is multi-platform compatible. SSM is a full-featured application which includes many powerful tools to allow you to easily add a complete Knowledge Base along with a robust support request or "trouble ticket" management system to your existing support services. Through SSM, users will be able to easily manage these effective systems & reduce the time and effort required in providing award-winning technical support. In addition, certain versions of SSM allow you to integrate your Knowledge Base, Support Desk & Web Community.
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Description: Support Services Manager is multi-platform compatible. SSM is a full-featured application which includes many powerful tools to allow you to easily add a complete Knowledge Base along with a robust support request or "trouble ticket" management system to your existing support services. Through SSM, users will be able to easily manage these effective systems & reduce the time and effort required in providing award-winning technical support. In addition, certain versions of SSM allow you to integrate your Knowledge Base, Support Desk & Web Community.
